Postponements
For tuition that has been conducted for less than 4 weeks of lessons, tutors are expected to commit lessons at the assigned details. However, if postponements had to be made, we require you to inform us at least 24 hours in advance of the lesson via phone call at +65 6266 4475 (Mon to Sun 9am-8pm).
After the initial 4 weeks, tutors will only need to liaise with their clients to make any changes and postponements in the lessons.
Cancellations (Termination of lessons altogether)
For lessons conducted for less than 4 weeks
You (the tutor) are not allowed to back out of the tuition unless there is a valid excuse (e.g Illness). If the tutor does not provide a valid excuse, the tutor shall not be entitled to any tuition fees. Hence, the client shall only be required to pay 50% of the fees for the lessons conducted directly to the agency.
For lessons conducted for more than 4 weeks
You are free to cancel the tuition (although they are not encouraged to do so). Clients shall be required to pay for all lessons conducted and to pay you directly (after paying the agency commission to the agency).
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