Working as a Tuition Coordinator
Your main job as a tuition coordinator is to help us to receive, manage, and close tuition assignments. You do not have to source for new clients, but handle any incoming tutor requests through our website or phone calls.
Call and liaise with parents to find out their requirements.
Liaise directly with tutors from our database, such as shortlisting and matching the right tutor to our client.
Provide administrative support (following up on payment status) & customer service (when parent or tutor needs any assistance)
Working Hours and Remuneration
We accept full-timers (5x/wk) and part-timers (3-4x/wk). As we are open daily between 9am-8pm, your work schedule can be either 9am-6.45pm or 10.15am-8pm for each day (with 1hr lunch break). This can be negotiated at prior to the start of employment, but afterwards should remain fixed. Generally, you are required to work minimum 1 weekend.
Example of Full-Timer Schedule: Tues 9am-645pm, Wed 10.15am-8pm, Thurs 9am-645pm, Fri 1015-8pm, Sat 10.15-8pm
Example of Part-Timer Schedule: Tues 10.15am-8pm, Thurs 9am-645pm, Sat 9am-645pm
At SmileTutor, we believe in compensating our employees fairly.
For Part-Timers, your pay will range from $10.50-13/hr.
For Full-Timers, the pay range will be $1,800 – $2,850 for non-leadership positions and above $3,000 for leadership positions.
We welcome full-time contract-basis employees who can commit for at least 6-months. There will be a completion bonus.
Benefits include: paid overtime, leave benefits, flexible schedule (can swap workday w colleagues with approval), fast career progression, annual performance bonus, annual increment, pantry with free food and drinks of your choice, company meals for events and celebrations, and WICA insurance.
Report to work at our spacious air-conditioned office located in WCEGA Tower, few bus stops from Bukit Batok MRT. Generally, you will not need to meet any clients or tutors. You may report for work in casual attire.
Qualities We Are Looking For
This is our first and most important value in SmileTutor. Integrity is at the core of what we do. As a service business in the Education industry, we believe that Education is about Trust.
We uphold the value of integrity in all that what do: To our clients, employees, bosses, and stakeholders.
We expect all our employees to prioritize this core value. Candidates found to be lacking in this value will not be welcome, no matter how smart or capable they are.
Thirst For Excellence
We believe that while skills can be taught, work ethic cannot be forced. We’re looking for employees with an innately strong work ethic who will remain committed each and every day to fulfil (or even surpass) what is expected of you – for instance, serving customers promptly and adequately. While we have various systems in place to monitor our coordinators, we are still placing our trust that you will be a responsible, diligent and committed coordinator.
At SmileTutor, we have a culture of excellence. We demand that our coordinators give their best effort to give the best service and always strive to surpass their own achievements. This is how we differentiate ourselves from the many tuition agencies in Singapore.
Fast & Detail-Oriented
The tuition coordinating process of receiving tutor requests, prospecting clients, finding tutors, recommending, and confirming any tuition assignments is an intricate one. For instance, receiving phone calls to recommending tutors should not take more than 24 hours. You are required to follow-up with parents every 24 hours if they have not replied to your recommended tutors. You must confirm the assignment asap and finalize any admin data required.
Making mistakes WILL cost us time, money, and most important, our reputation. Furthermore, you will be handling a large number of assignments as our full-time coordinator. Hence, being a fast-mover and also being organized and detail-oriented is an important trait to be a successful tuition coordinator in SmileTutor.
Good at Customer Service (Professionalism)
As the frontline representing SmileTutor, you are expected to uphold professionalism at all times in your communication with clients and tutors. Being rude or unprofessional to our clients or tutors is a big no-no.
You must be courteous, professional and helpful to customers. Some customers can be rude or demanding, but you must be able to contain your own anger, act patiently and professional, and know how to handle them. Of course, there are plenty of friendly customers who are a joy to serve. You will also be interacting with tutors a lot (mostly via sms or short phone calls).
Teamwork is Essential
In SmileTutor, we work hard and we play hard. We believe that teamwork is essential for success. While pulling your own weight is essential, we value team members who are willing to go the extra mile to also help out other team members. Being able to relate and work well with your colleagues will be a very important step to fitting into our company and creating a great culture.
Why be a Tuition Coordinator
Tuition coordinating is not about ruthlessly trying to close deals. Home tuition is a serious need that Singaporean families have and a lot of parents pay their hard-earned money in the hopes that their child’s education will improve. We believe that tuition coordinating is a truly valuable service. We put our heart into serving our clients and tutors to the best of our abilities because we believe that coordinating tuition is making an impact into the lives of others.
We truly love our jobs and live for the moment when our clients comes back to us to sincerely thank us for our great service, telling us how thankful they are that we’ve found them a good tutor and how their kids are enjoying the lessons so much and improving rapidly. We believe you will feel the same.
You will also receive training where you will learn first-hand the ropes and everything you need to know to start being an excellent tuition coordinator, and will learn invaluable core skills such as sales, customer service, and administration.
Ready to Apply to be a Tuition Coordinator?
Submit an email application to Rum Tan at email. with the following documents, which should also include:
1. Why you would like to apply for this job and your goal and/or motivation,
2. Your strengths and abilities that make you a good candidate,
3. Your ability to commit, and
4. Any questions you have
1. Working experience
3. Expected salary
4. Last drawn payslip
After we receive the email, we may correspond with you for more details if we find you suitable. Then, we may arrange for a face-to-face interview to ask you questions, get to know you and further assess your suitability.