Yes, of course. However, all postponements of lessons must be made at least 24 hours in advance of lessons, except for special cases (such as medical emergencies).
For postponement of the first lesson, SmileTutor must be informed via phone call at +65 6266 4475 (Mon to Sun 9am-8pm). A confirmation SMS will be sent to you acknowledging your postponement after the call. However, if you are informing at least 48 hours in advance, an SMS made to +65 9014 4201 will suffice.
Postponements of lessons after the first lesson may be made directly between tutor and tutee.
Please note that failure to make a postponement at least 24 hours in advance may incur compensation to the tutor for time loss (e.g wasted trips). Generally, the compensation amount is 50% of 1-lesson fee.
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