Blog Frequently Asked Question

How do I request for a tutor?

Our slogan is “Efficient, effective, and easy” – our goal is to make your process of finding the perfect home tutor for your child as simple and painless as possible.

There are many avenues for you to request for a tutor with us and it takes less than 2 minutes to do so. The avenues as listed below:

- Phone Call: +65 6266 4475 (Mon to Sun 9am-8pm)

- Website: https://smiletutor.sg/find-tutor/

- WhatsApp: +65 94504390 (click for shortcut)

You can also send us a quick email through our contact form at the bottom of the page. Once we have received your enquiry, our coordinators will drop you a call within 1-12 hours.

Simply take 2 minutes to send us your request now and you can sit back and relax while we source for the perfect tutor for you.

What are the types of tutors available?

To simplify things, we group our tutors into three main tutor categories:

- Part-Time Tutors – refers to private tutors who doing it part-time. Most of the tutors here are still schooling: A-level graduates, Diploma students/graduates, or Undergraduates. To a lesser extent, there are also University graduates and working professionals offering tuition part-time and they fall under this category. Part-time tutors are the cheapest option for home tuition in Singapore.

- Full-Time Tutors – refers to full-time private tutors who teach as a profession. Full-time tutors may/may not be university graduates but often have significantly more teaching experiences than part-time tutors as they tutor lots of students 1-to-1 as well as take up jobs in tuition centres teaching groups of students in classes.The actual qualifications and experience of a full-time tutor can vastly differ between individuals, hence so does the tuition rate they command.

- School Teachers – refers to ex/current school teachers either from MOE or from private and international schools. Tutors under this category tend to be the most experienced and qualified in private tutoring and thus command the highest tuition rates. Be prepared to pay a premium in order to engage these teachers successfully.

How are the tutors assigned to me?

After making a request via our online platforms (Website, Instagram, Facebook or WhatsApp) or via the phone hotline (+65 6266 4475), our Tuition Coordinators will determine the best available tutor based on your stated preferences and will send you recommendations via SMS.

You can then ask any questions, request to speak with the tutor via conference call, ask for another recommendation or simply confirm the tutor. If you are uncomfortable with any details regarding the newly

assigned tutor, you can always request for a different tutor. Our Coordinators will ensure that both parties agree on the lesson details and pricing before confirming the lessons.

Once you have confirmed a suitable tutor, we’ll send you the lesson details via a confirmation email and you can start preparing for your first lesson!

Can I request for a specific tutor?

Sure, if you have any tutors in mind, feel free to give us a call at +65 6266 4475 and let us know the information of the tutor you are looking for. As we have the most extensive database in Singapore, we may be able to find the tutor you are looking for.

Alternatively, you may view some of our latest available tutors at our ‘View Tutors’ page. From this page you can do some DIY sourcing and indicate your interest directly there. However, do note that the availability of the tutor may not be guaranteed. Our Coordinators will be swift to advice you on the availabilities of the requested tutor and recommend any similar tutors that may be available if needed.

Can I trust the tutors provided by SmileTutor?

In 2019, we introduced Quality Score™ which is our proprietary system that grades over 30,000 tutors based on multiple factors such as profile completeness, recent job acceptance, track records, parent reviews, and more. With this system, we are able to ensure that parents & students are constantly matched with the cream of the crop tutors in Singapore. Since we have introduced this system, the quality of our tutors have improved and our numbers of compliments had increased tremendously.

SmileTutor treats the credibility of our tutor profiles very seriously. All suspicious tutor applications or profiles with missing information are immediately investigated and blacklisted. For tutees who wish to personally verify their tutor's qualifications and identity, you may request that the tutor bring their relevant certificates on the 1st lesson. (We do not to send online documents due to privacy laws). For current school teachers, it is our SOP to remind tutors to bring teacher's pass on their first lesson as a form of verification to give tutee a peace of mind.

Why do tutors charge different prices?

SmileTutor does not dictate tuition rates. Each tutor sets their own prices depending on their qualifications, experience, and many other factors such as student’s level, location, timing etc.

However, when arranging the tuition for you, our experienced coordinators will ensure that the rates are fair and within market rates. We also conduct negotiation when required to try to reduce lessons fees in order to fit within your budget when necessary.

You may view the latest tuition rates here.

Do I have to pay any commission fees?

Our services are completely free for parents and students. You are only required to pay for lessons conducted. There will be an agency commission fee charged on the tutors (not on you). A portion of the total lesson fees usually in the first four weeks of lessons will be allocated to SmileTutor as the agency commission. This is deducted directly from the tutor’s fees, so you do not pay anything extra.

To facilitate the process for us to collect the agency fees, you are required to cooperate with us by transferring the allocated agency commission (usually 50% of the 1st month fees) directly to SmileTutor. Thereafter, you will pay the remaining lessons to the tutor directly. Our Tuition Coordinators will inform you of the full payment details and instructions upon lesson confirmation.

How do I pay for lessons?

In general, the agency commission charged to the tutor is 2-weeks of active lessons. Payment of the agency commission will be made directly to SmileTutor after the completion of a certain number of lessons whereby the lesson fees equal or exceed the agency commission amount. After you may paid the agency commission, you may pay the tutor directly for subsequent lessons in any method preferred by both parties

Do take note that our services are completely free for you. By paying directly to SmileTutor, you are merely helping us to facilitate the collection process of the agency commission from the tutor. There are no additional / hidden fees you need to pay other than the mentioned lesson rates.

We accept various modes of payment including credit/debit card, online transfer, cheque, and cash. Our Coordinators will inform you of the full payment details during your tutor request.

Example: Client Mary hires Tutor for $60/lesson at 1 lesson per week. The agency commission is $120 (equivalent to 2 lessons). After Tutor has conducted two lessons, Client Mary transfers to SmileTutor $120. Then, from the 3rd lesson onwards, she is to pay Tutor directly. The arrangement made between Mary and the tutor is to pay every 4-lessons via bank transfer.

Is advance payment needed?

You do not have to make advance payments of any kind. All payments are made only after the requisite lessons have been conducted.

Are there any binding contracts?

There are no contracts and obligations until you agree to engage our tutors. When any assignment is confirmed, there are guidelines to follow to ensure that both the student and tutor can have a smooth and rewarding experience.

Where are lessons conducted?

The lessons will be conducted at a pre-determined location according to your preference (usually at your home). If it is not convenient to have tuition conducted at your home, you may request for the tuition to be conducted somewhere else, such as the tutors home or at a convenient public location such as libraries, cafeterias, hostels, etc.

The location of the tuition lessons should be determined before the confirmation of lessons. Any change in address after lessons have started is subject to both parties approval

How are lessons conducted?

One of the main benefits of private tutoring is that we do not adopt a ‘one-size-fits-all’ approach. Every tutor has their unique methodology, personality, and teaching style. During the prospecting phase, our coordinators do our due diligence to find out your child’s needs in order to match the most suitable tutor.

Usually, the first lesson is a ‘getting to know’ phase, where tutors will gauge your child’s interest in the subject, current level of proficiency, and spot areas of weakness. From the second lesson onwards, tutors will generally be more prepared to conduct the lessons according to the student’s learning or syllabus.

If you are a more hands-on parent, you can also communicate with the tutor and provide suggestions on which area you’d like the tutor to focus more on (i.e. composition writing). As there are no fixed lesson plans or arrangements, both the clients and tutors are free to discuss and conduct their lessons in any way that benefits the student’s learning.

Can I postpone lessons dates & timings?

Yes, of course. However, all postponements of lessons must be made at least 24 hours in advance of lessons, except for special cases (such as medical emergencies).

For postponement of the first lesson, SmileTutor must be informed via phone call at +65 6266 4475 (Mon to Sun 9am-8pm). A confirmation SMS will be sent to you acknowledging your postponement after the call. However, if you are informing at least 48 hours in advance, an SMS made to +65 9014 4201 will suffice.

Postponements of lessons after the first lesson may be made directly between tutor and tutee.

Please note that failure to make a postponement at least 24 hours in advance may incur compensation to the tutor for time loss (e.g wasted trips). Generally, the compensation amount is 50% of 1-lesson fee.

Can I terminate lessons if the tutor is not suitable?

You may terminate the tuition at any time after the first lesson but must inform SmileTutor at least 24 hours in advance of the next lesson and must pay for all lessons conducted. Terminations made less than 24 hours before the lesson will incur a late charge of 50% of that lesson’s total fee.

Termination Procedure

1. Inform SmileTutor via a phone call to +65 6266 4475 (9am-8pm) at least 24 hours in advance before the next lesson

2. Pay for lessons conducted, half directly to SmileTutor and WhatsApp the receipt to our Finance Dept. at +65 9450 4390

3. Pay the other half directly to the tutor

However, note that once you have confirmed the assignment to book the tutor in quote, there is a binding contract to complete one full lesson and you may only request a change of tutor or terminate the tuition only after that 1st lesson. If you decide to change your mind before the 1st lesson even commenced, the fee for the unfinished first lesson may be charged as an administrative fee.

Will tutors postpone lessons?

SmileTutor does not encourage tutors to make frequent postponements to the lessons. However, we do encourage you to offer some degree of flexibility as tutors are also human and may fall sick or have sudden emergencies from time to time.

If the tutor we assigned to you happen to make postponements more frequently than you prefer, you may wish to communicate with them and remind them to stick to the usual lesson schedule. Sometimes, a simple effort to communicate between both parties can go a long way in avoiding any disruption in lessons or last-minute discrepancies.

If you face further difficulties with your tutor in this area, please feedback to us immediately and we will arrange a new tutor for you.

Can my tutor terminate the lessons?

For termination of lessons, tutors are expected to commit for at least the 4-weeks of tuition. If the tutor backs out of an assignment without a valid reason (e.g. illness) before completing at least 4-weeks of tuition, he/she will not be entitled to receive any tuition fees. i.e. You will only be required to pay 50% of the tuition fees (plus any applicable taxes) directly to the agency.

Unfortunately, we are unable to force tutors to commit for more than 4-weeks. However, we do encourage responsible behaviour and let our tutors know that they should do their best to commit at least until the end of year exams. Most of our tutors follow through.

What about adding of subjects or students (e.g siblings)?

You may wish to try out one subject first and then add more subjects subsequently. Or, when starting the tuition, you may find yourself wanting to increase the frequency of lessons or to engage the same tutor for your other children. In any of these cases, please make your request through the agency in order to stay protected and keep the tutor accountable to the agency.

SmileTutor is not responsible for any engagements made outside of the agency’s knowledge. Hence, tutors and tutees are expected to inform their coordinators of any added lessons or changes to the lessons schedule/subjects/tutees immediately.

How do I feedback to SmileTutor regarding my good/bad experience?

You may email us at Email for any feedback or questions that are not answered under this FAQ.

For private feedback about the agency service, you may contact Rum (Founder) at 97558257 or email him at Rum Email.

We appreciate your help in providing us accurate feedback so as to improve our service and system.

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